What "Meet and Greet" Actually Means With a Chauffeur

"Meet and greet" gets used to mean several different things across the private hire industry, and that vagueness causes real confusion at arrivals halls when a traveller expects one service and gets another. Here's precisely what it means when you book it with us.

Your driver arrives at the airport ahead of your landing time, tracked against the actual flight rather than the scheduled one, and waits inside the arrivals hall holding a name board with your name clearly printed. They are inside the terminal, not curbside — that's the core distinction between meet-and-greet and a standard pickup, where you'd need to find your own way to a car park or a pickup point outside.

What's Included

Once you clear customs and step into arrivals, your driver identifies themselves, takes your luggage, and walks you to the car, which is parked as close as airport regulations allow — sometimes in a short-stay area, sometimes requiring a short walk depending on the airport's current rules. Waiting time for delayed flights is built in, so a late landing doesn't cost you extra as long as it's within a reasonable window.

What It Doesn't Include

Meet-and-greet doesn't mean fast-tracking through immigration or security — that's a separate service some airports offer directly and isn't something a chauffeur company can provide. It also doesn't mean the driver waits at the gate; UK airport security means drivers can only meet you after you've cleared arrivals into the public hall.

What It Costs

Meet-and-greet is included as standard on our airport arrivals bookings at no extra charge beyond the fixed transfer price — typically £55-£110 depending on the airport and distance. Call 020 8129 4999 to book, and we'll confirm your driver's exact wait point once we know your terminal.