Terms & Conditions

Last updated: January 2026

These terms govern bookings made with P5 Chauffeurs, a private-hire chauffeur service licensed by Transport for London (TfL), and your use of https://www.p5chauffeurs.co.uk.

P5 Chauffeur’s Ltd is registered in England & Wales (company no. 17017342) and holds TfL private hire operator licence no. 11928.

Booking

Bookings are confirmed by email. Please check your confirmation carefully — you are responsible for the accuracy of the pickup and drop-off, date, time and any flight details you give us.

Quotes & fixed prices

Online prices are estimates based on the journey you enter; your fixed price is confirmed by us before travel. All fares are fixed at the time of booking — no surge, no traffic supplements, no hidden fees. Tolls, ULEZ and the Congestion Charge are included where they apply. Additional charges apply only for changes you request — an altered route or extra stops, an upgraded vehicle class, or waiting beyond the complimentary allowance below.

Flights & waiting time

For airport arrivals we track your flight and adjust the pickup for delays at no charge. Complimentary waiting is 45 minutes after landing for airport pickups and 10 minutes for all other pickups. Waiting beyond the complimentary allowance may be chargeable, and is always explained before it applies.

Drivers & vehicles

All our drivers are licensed by Transport for London, hold valid private-hire driver licences and have passed enhanced DBS checks. We use reasonable endeavours to provide the specific vehicle class you booked; where it is unavailable we may substitute an equivalent or superior class, without notice and at no additional charge.

Cancellations & refunds

You may cancel or amend by calling us on 020 8129 4999. Our cancellation terms are:

More than 24 hours before pickup — full refund.
Between 2 and 24 hours before pickup — 50% refund.
Less than 2 hours before pickup — no refund.
No-show — the full fare is charged.

Conduct

For the safety of passengers and chauffeurs we may decline or end a journey in cases of abusive behaviour, intoxication, illegal activity, or damage to the vehicle. Any damage caused by a passenger remains chargeable to that passenger.

Liability

Our liability is limited to direct losses arising from our negligence and excludes indirect or consequential losses, lost property, and events beyond our reasonable control, except where the law provides otherwise.

Complaints

If something is not right, contact us on 020 8129 4999 or admin@p5chauffeurs.co.uk and we will put it right. Matters we are unable to resolve may be escalated to Transport for London.

Governing law

These terms are governed by the law of England & Wales and are subject to the exclusive jurisdiction of its courts. Nothing in these terms affects your statutory rights as a consumer.