Refund Policy

Because our prices are fixed and agreed before travel, there are no hidden charges to refund. Where a refund is due, it is handled promptly and fairly.

Cancellations

To cancel or amend a booking, call us on 020 8129 4999. Refunds follow the same terms set out in our Terms & Conditions:

• More than 24 hours before pickup — full refund.
• Between 2 and 24 hours before pickup — 50% refund.
• Less than 2 hours before pickup — no refund.
• No-show — the full fare is charged.

Flight delays are the exception: if your tracked flight is delayed or cancelled, we adjust your pickup time or rebook at no extra charge. This is never treated as a cancellation.

Service issues

If anything falls short of the standard we promise, contact us on 020 8129 4999 or admin@p5chauffeurs.co.uk. Eligible refunds are returned to your original payment method within 5–10 working days.