Your journey
Changing a booking, finding your driver, lost property and feedback.
9 articles
- How do I change my booking?What to send us so we can check and confirm a change.
- I cannot find my driverThree quick steps, and when to call.
- I left something in the carWhat to tell us so we can look for it.
- How do I give feedback or make a complaint?Tell us what happened and what you would like us to do.
- Where can I see my bookings?Your bookings are in My bookings.
- How do I add a stop to my journey?Send the additional address and expected stop duration so we can check time, availability and price.
- Can I follow my driver on the day?Your journey link shows progress, and a live position when your driver is on the way.
- How long will my driver wait?The waiting time included, and what to do if you are running late.
- How do I rate my journey?Use the link in the email we send after your trip.