I cannot find my driver

1. Check the meeting instructions in your booking confirmation, including the terminal, station exit or pickup address.
2. Keep your phone available. Check any messages about your collection, and look for the agreed name board if meet and greet was arranged.
3. Call 020 8742 2888 with your booking reference and a clear location, such as the terminal and arrivals exit. Tell us if baggage, immigration or another delay is keeping you inside.

If you need to move to a different exit or terminal, agree the new meeting point with the team first. Waiting allowances and any additional charges are set out in your confirmation and the booking terms.