How do I add a stop to my journey?

Describe the extra stop

Contact P5 with the booking reference, the additional full address and where it fits in the journey. Say whether the stop is a brief collection, a meeting or a longer wait. Include any change to passengers or luggage.

Wait for confirmation

An extra stop can change the route, vehicle requirement, time and fare. The team needs to check the revised arrangement before you rely on it. A note to the driver or a message requesting a change is not itself an accepted amendment.

Consider the whole day

If several appointments are involved, explain the full itinerary and ask whether an hourly booking is suitable. Agree the duration, mileage and waiting conditions.

For an urgent change during travel, contact the team using the details in your confirmation. If an onward flight or train is involved, allow for its deadlines; adding a stop does not extend them.