Help centre
Advice and answers from the P5 team.
Popular: cancel, flight delay, find my driver, lost property
Browse by topic
Booking
How to book, how far ahead, and how to pay.
Pricing & payments
Fixed fares, what is included, and how payment works.
Airports & flights
Flight tracking, delays, meeting points and which airports we cover.
Vehicles
The fleet, passenger and luggage limits, and child seats.
Your journey
Changing a booking, finding your driver, lost property and feedback.
Cancellations & refunds
What happens if plans change, or an airline cancels.
Trust & licensing
Licensing, drivers, insurance and how we look after your data.
Business travel
Booking for colleagues, invoices and hourly itineraries.
Getting in touch
Phone, email, the contact form and live chat.