Good to know.

Fixed-price Heathrow transfers start from £50 for a saloon (up to 4 passengers). Executive saloon transfers start from £70. All prices are quoted upfront at the time of booking — no surge pricing, no hidden fees.

Prices are fully fixed at the time of booking. Unlike ride-hailing apps, we do not apply surge pricing during peak hours, bad weather, or high-demand events. The price you see when you book is the price you pay — guaranteed.

There are no hidden fees. Waiting time caused by flight delays is absorbed at no cost. Parking and meet-and-greet at the terminal are included in airport transfer prices. We do not charge extra for luggage within your vehicle's stated capacity. Child seats are available on request.

Free cancellation up to 24 hours before your scheduled pickup — you are refunded in full. Cancellations within 24 hours are charged at 50% of the fixed fare. A no-show, or a cancellation within 2 hours of pickup, is charged in full. Flight delays are the exception: if your tracked flight is delayed or cancelled we adjust your pickup time or rebook at no extra charge, and it is not treated as a cancellation. For full details see our Refund Policy.

The fastest way is to call us on 020 8129 4999 — we confirm your price immediately. You can also request a quote online and we reply within the hour.

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle. We can often accommodate same-day bookings subject to availability — call for urgent requests. For early-morning pickups (before 6am) or during major London events, booking ahead is strongly advised.

Payment is processed securely at the time of booking. We accept all major credit and debit cards (Visa, Mastercard, Amex). Corporate accounts can arrange monthly invoicing — contact us to set up a business account with credit terms.

Yes. Call 020 8129 4999 24 hours a day, 7 days a week and our team will take your booking. You can also email admin@p5chauffeurs.co.uk for quotes or group travel enquiries.

We track every inbound flight in real time. If your flight is delayed, your driver is automatically informed and adjusts their arrival time accordingly. You are not charged for waiting time caused by flight delays. Simply provide your flight number when booking.

We cover all six London airports: Heathrow (LHR), Gatwick (LGW), Stansted (STN), Luton (LTN), London City (LCY), and Southend (SEN). We also serve Eurostar terminals, cruise ports, and train stations across Greater London.

Your driver will meet you in the arrivals hall holding a personalised name board. Full meeting-point details for your specific terminal are confirmed in your booking confirmation email. If you cannot locate your driver, call the number on your confirmation immediately.

Yes. We offer hotel-to-airport and airport-to-hotel transfers across Greater London and beyond. Simply enter your hotel address as the pickup point when booking online, or call us to arrange.

Our fleet includes four tiers: Saloon (up to 4 passengers), Estate (up to 4 passengers with extra luggage), Executive Saloon (Mercedes E-Class / BMW 5 Series, up to 3 passengers), and MPV (up to 8 passengers). See our Fleet page for full specs and current fixed prices.

Standard allowances are: Saloon — 2 large cases; Estate — 4 large cases; Executive — 3 cases; MPV — 8 cases. If you have oversized items (skis, golf clubs, pushchairs, wheelchairs), please mention this at booking so we allocate the right vehicle.

Yes. Child seats and booster seats are available on request at no extra charge. Please specify the child's age and weight when booking so we can provide the correct seat type. Under UK law, children must use an appropriate child restraint until they are 135cm tall or 12 years old.

Yes. P5 Chauffeurs is a fully licensed private hire operator under Transport for London (TfL). All our drivers hold individual TfL private hire driver licences, have passed enhanced DBS checks, and carry valid hire and reward insurance.

Your driver waits in arrivals with a name board, or at your door for address pickups. Full instructions arrive with your booking confirmation.

Yes. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We never sell your data to third parties. All data is transmitted securely over HTTPS. For full details see our Privacy Policy.