Pricing & payments

8 articles

• What should I do about a failed payment or possible duplicate charge?Keep the booking details and ask us to check before submitting another payment.
• What if my voucher or promo code does not work?Ask us to confirm eligibility and the final price if a code produces no clear result.
• What is included in my fixed price, and what can change it?The price is for the car and journey, not per passenger. Here is what is built in.
• Do I need to tip my driver?No tip is expected and we add no service charge.
• How much does a Heathrow airport transfer cost?Fixed-price Heathrow transfers start from £71 for a saloon (up to 4 passengers). Executive saloon transfers start from £129. All prices are quoted…
• Are prices fixed or do they change with traffic and demand?Prices are fully fixed at the time of booking. Unlike ride-hailing apps, we do not apply surge pricing during peak hours, bad weather, or high-dema…
• Are there any additional charges I should know about?There are no hidden fees. Waiting time caused by flight delays is absorbed at no cost. Parking and meet-and-greet at the terminal are included in a…
• What is your cancellation policy?Free cancellation up to 24 hours before your scheduled pickup — you are refunded in full. Cancellations within 24 hours are charged at 50% of the f…