What if my voucher or promo code does not work?

Check the code and its terms

Enter the code as supplied and check for spaces introduced when copying it. Review any expiry date, eligible journey, minimum spend or other conditions supplied with the offer. Do not assume a code applies to every vehicle or booking.

Get the price confirmed

If the page shows no message or the discount is unclear, contact P5 with the code, journey details and the amount displayed. Do not assume the discount has been accepted merely because the form allowed the text to be entered.

Ask the team to confirm whether the code is valid for your journey and what total should apply before you pay. This help page does not establish that any particular code is active.

If you have already booked

Provide the booking reference and code to the team and explain what happened. Eligibility and any adjustment need to be checked; a refund or retrospective discount is not automatic. Avoid creating a second booking just to try the code again.