Airport guide
Flight delays and airport pickups: how tracking really works
The single biggest worry about a pre-booked airport pickup is simple: what if the flight is late? Here is exactly what happens — and why a tracked pickup is calmer than hailing a car on the day.
What flight tracking actually does
When you give us your flight number, we monitor it from take-off. If it lands early, the driver is already there; if it’s delayed, the pickup time shifts automatically to the real landing — there is nothing for you to update, and no charge for the change. A diverted or cancelled flight is handled by the office, not left to you at the gate.
On top of the live tracking, every arrival carries 60 minutes of complimentary waiting from the moment you land. That hour is designed to absorb the ordinary friction — a slow carousel, a long immigration queue, a gate miles from arrivals — so a delayed bag never costs you the car.
Why this beats booking on the day
A ride-hail app or a taxi rank prices the moment you request it — which, when a delayed flight lands with several others, is exactly when demand and surge pricing spike and cars become scarce. A pre-booked, tracked pickup has already reserved your car at a fixed fare, whatever time you actually clear the terminal.
The result is the calm version of arrivals: you walk out tired, and a named driver is waiting with your board, the fare unchanged, whether you’re an hour early or three hours late.
What happens to my pickup if my flight is delayed?
We track the flight from take-off and move the pickup to the real landing time automatically — no charge, nothing for you to do. Sixty minutes of complimentary waiting covers the rest.
What if my flight lands early?
The driver is already there — because we watch the live arrival time, an early landing simply means the car is waiting when you walk out.
Is there a charge if I’m held up in immigration?
No — the included hour of waiting from landing is designed for exactly that. Beyond it, waiting is charged only at a fair, agreed rate.
What if my flight is cancelled or diverted?
The office handles it — we re-plan the pickup for your rebooked flight or the diversion airport, so you’re not arranging transport from the gate.
Do I need to tell you when I’ve landed?
No — the tracking does it. Your driver knows you’re down before you’ve cleared passport control, and waits with a name board in arrivals.
Why not just book a car when I land?
Because a delayed flight lands with everyone else’s — exactly when apps surge and cars are scarce. A pre-booked, tracked pickup is already reserved at a fixed fare.
Fixed prices · Flight tracked · 24/7