Etiquette · 21 June 2026
What to Wear for an Airport Chauffeur
If you have never used an airport chauffeur, the unknown is the off-putting part. This walks you through exactly what happens, step by step, from the day before your flight to the moment you reach your door — so there are no surprises.
The whole point of an airport chauffeur is that you do almost nothing. Here is what that looks like in practice on a P5 booking.
The Day Before You Fly
The evening before travel you receive your chauffeur's name, photograph and the vehicle's make, colour and registration by message. From that point your flight is linked to the booking, so we are tracking it independently of anything you do.
We'll text or email your fixed price within the hour. For an instant quote now, call 020 8129 4999 .
Arrivals and Meet-and-Greet
For arrivals, meet-and-greet is the feature that changes everything. Your chauffeur parks, walks into the terminal, and waits for you in the arrivals hall holding a name board — inside the building, not at a distant pickup zone. After a long flight you simply walk out of customs and they are there.
Your driver takes your luggage and walks you to the car, which is moments away. There is no taxi queue, no app to open, no working out which level of a multi-storey the pickup is on, and no phone calls. For most first-time users this is the moment the service justifies itself.
If Your Flight Changes
You do not need to do anything if your flight is early, late or diverted. Because we monitor it by flight number, the pickup time simply shifts to match your actual landing. Generous free waiting time is included and measured from the moment you are on the ground, so a normal delay never becomes your problem or your charge.
On the Journey
The vehicle is clean, climate-controlled and stocked with bottled water and phone charging. You can work, take a call or simply rest. The price was fixed when you booked, so the M4 grinding to a halt changes nothing about what you pay — only how long you have to relax in the back.
If you would rather talk it through, a phone call is always the fastest way to a confirmed booking. Call us any time on 020 8129 4999 and we will handle the rest.
Questions, answered.
Where will the chauffeur meet me at the airport?
Inside the arrivals hall, holding a name board, after you clear customs and baggage reclaim. You don't need to find a pickup point or call the driver.
What happens if I can't find my driver?
Your booking message includes the driver's direct number and photo. In practice the name board makes them easy to spot, but you can call at any point and they will guide you.
Do I need to tell the driver my flight is delayed?
No. We track the flight automatically and adjust the pickup, so a delayed or early arrival is handled without any action from you.
Plan your journey