Can I follow my driver on the day?

What the journey link shows

Open the journey link in your confirmation. It lays out the stages of your journey and where you are in them. Once a driver is assigned, their name appears, and if their phone is sharing its position on the way to you, the page shows a map with an estimated arrival time.

If there is no map

The position only appears while it is fresh, so it can be missing before the driver sets off or in a patch of poor signal. That is not a sign something is wrong. If you cannot see your driver or the pickup time is close, call 020 8742 2888 with your booking reference.

For an airport or station arrival, the page also follows your flight or train, so you do not need to message us about a delay we can already see. Keep the link private: anyone who has it can open that booking.