Why have I not received a booking confirmation?

Check the booking details

Check your inbox and junk folder for the email address used during booking. If somebody booked for you, ask whether the confirmation went to them. A quote, enquiry or payment notification should not be treated as the complete journey confirmation.

Ask the team to check

Contact P5 with your name, email address, journey date and pickup address. Include a booking reference if you have one and say whether you reached a payment step. Do not send a full card number or security code.

If travel is soon, use the phone number on our contact page. Ask us to check the status before making another booking or payment; repeating the process could create a duplicate.

Verify the confirmation when it arrives

Check the passenger, date, pickup time, airport or address, vehicle and luggage details. Contact us if anything is wrong and keep the amended confirmation once the team has accepted the change.