What if the booking form cannot find my address?

Try the complete destination

Use the building name, street, town and postcode. For a hotel or venue, check its own website for the correct address. Several branches or properties may share a similar name. Select the matching result rather than leaving a different location selected.

Do not substitute a nearby address

A neighbouring postcode, station or landmark may produce a quote for the wrong journey. If the exact destination is unavailable, send the details to the team for a checked quote.

Explain which entrance you need, including a reception, terminal, gate or event hall where relevant. A map pin alone does not explain access restrictions or where the passenger will be waiting.

Check the written journey

Before confirming, verify both addresses and any agreed stops. If you notice an error after booking, contact P5 with the reference and corrected address. Availability and the fare may need to be checked again; wait for the amendment to be confirmed.