How do I change my booking?

Q: How do I change my booking?

Contact the team with your booking reference, passenger name and journey date. Include whatever has changed: the new pickup time, full addresses, flight number, passenger count or luggage details.If your collection is soon, call 020 8742 2888 rather than waiting for an email reply.Quickest route for a new date or time: open the journey link in your confirmation and use the change request form. It goes straight to the team with your booking attached. It is still a request: nothing has changed until we confirm it.A different route, time or vehicle may change the price. Keep your original confirmation until the team confirms the revised arrangements: sending a request does not confirm a change.You can also look at your bookings in My bookings. If you only want to cancel, see how cancelling works.

Contact the team with your booking reference, passenger name and journey date. Include whatever has changed: the new pickup time, full addresses, flight number, passenger count or luggage details.

If your collection is soon, call 020 8742 2888 rather than waiting for an email reply.

Quickest route for a new date or time: open the journey link in your confirmation and use the change request form. It goes straight to the team with your booking attached. It is still a request: nothing has changed until we confirm it.

A different route, time or vehicle may change the price. Keep your original confirmation until the team confirms the revised arrangements: sending a request does not confirm a change.

You can also look at your bookings in My bookings. If you only want to cancel, see how cancelling works.

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