How do I cancel a booking, and what will I be charged?

Cancel at least 24 hours before pickup for a full refund. With 2 to less than 24 hours’ notice, the charge is up to 50% of the fare; with less than 2 hours’ notice or a no-show, it is up to 100%. These are maximum charges: we deduct only reasonable net losses after saved costs and replacement work, and refund the balance. Verified airline cancellations have a separate rule; see the Refund Policy.

Where to cancel

If pickup is more than 24 hours away, you can cancel from the journey link in your confirmation. For a linked return, you can choose to cancel both journeys together. If pickup is within 24 hours, the online option is not offered: call 020 8742 2888 so the team can deal with it straight away. You can also email admin@p5chauffeurs.co.uk with your booking reference; we use the time your request reaches us.

What the percentages mean

They are ceilings, not automatic fees. We only keep what the cancellation genuinely costs us after savings and any replacement work, and refund the rest.

Read the full refund policy and booking terms, then contact us with your booking reference and we will tell you what applies to your booking.