Our Cancellation and Rebooking Policy, in Plain English

Plans change — flights get moved, meetings get cancelled, someone gets ill. We'd rather explain our cancellation approach clearly upfront than leave you guessing whether you'll be charged if something shifts after you've booked.

The short version: cancel or reschedule with reasonable notice and there's no charge. The exact notice period depends on the type of booking — a standard point-to-point transfer needs less notice than an hourly booking or a large event with multiple vehicles, simply because we can reallocate a single car far more easily than a coordinated multi-car job.

Standard Transfers

For a normal point-to-point airport or city transfer, cancelling or amending with several hours' notice carries no charge. Cancellations made very close to pickup time, or after the driver is already en route, may carry a charge reflecting that the car was committed and couldn't be reallocated — we'll always tell you the specific window when you book, not leave it vague.

Flight Delays Aren't Cancellations

If your flight is delayed, that's not something you need to manage as a cancellation at all — we track the flight and adjust the pickup time automatically, so a late landing doesn't cost you anything extra or require you to contact us.

Larger Bookings and Events

Weddings, corporate events, and multi-vehicle bookings generally need more notice for a free cancellation, since we're holding specific vehicles and drivers against your date well in advance. We'll set out the exact terms clearly when you book something of this size, so there's no ambiguity later.

The Bottom Line

We tell you the applicable cancellation window at the time of booking, in writing, rather than pointing you to buried terms after the fact. Call 020 8129 4999 if your plans have changed and we'll tell you straightaway whether it's a free amendment or not.