How do I request an invoice or add a business reference?

Provide accurate billing details

Send the booking reference, journey date, company name and billing address. If your organisation requires a purchase order or department reference, provide it before the invoice is prepared and explain the format needed.

Ask about a correction

If an invoice is missing or contains an error, contact the team with the reference and the details that need checking. Do not make another payment simply because you cannot find a receipt.

Ask the team about any VAT or invoice questions for the particular booking rather than assuming the treatment from a general example. Your organisation decides what evidence it needs for expense approval.

Agree regular billing separately

Monthly billing or other credit arrangements require agreement with P5. A one-off business booking or company name in the notes does not establish those terms. Use the corporate enquiry page to discuss regular travel, authorised bookers and billing contacts.