Frequently Asked Questions

P5 Chauffeurs offers fixed-price Heathrow transfers from £25 for an economy saloon (up to 4 passengers). Executive saloon transfers start from £55. All prices are quoted upfront at the time of booking — no surge pricing, no hidden fees.

Prices are fully fixed at the time of booking. Unlike ride-hailing apps, we do not apply surge pricing during peak hours, bad weather, or high-demand events. The price you see when you book is the price you pay — guaranteed.

There are no hidden fees. Waiting time caused by flight delays is absorbed at no cost. Parking and meet-and-greet at the terminal are included in airport transfer prices. We do not charge extra for luggage within your vehicle's stated capacity. Child seats are available on request — please ask when booking.

Cancellations made more than 24 hours before the scheduled pickup time are fully refunded. Cancellations within 24 hours may incur a partial charge. For full details please see our Terms of Service.

We recommend booking at least 24 hours in advance to guarantee your preferred vehicle. We can often accommodate same-day bookings subject to availability — call us on 020 7993 6739 for urgent requests. For early-morning pickups (before 6am) or during major London events, booking ahead is strongly advised.

Payment is processed securely at the time of booking via our online booking system. We accept all major credit and debit cards (Visa, Mastercard, Amex). Corporate accounts can arrange monthly invoicing — contact us to set up a business account with credit terms.

Yes. Call 020 7993 6739 24 hours a day, 7 days a week and our team will take your booking. You can also email admin@p5chauffeurs.co.uk for quotes or group travel enquiries.

We track every inbound flight in real time. If your flight is delayed, your driver is automatically informed and adjusts their arrival time accordingly. You are not charged for waiting time caused by flight delays. Simply provide your flight number when booking.

We cover all six London airports: Heathrow (LHR), Gatwick (LGW), Stansted (STN), Luton (LTN), London City (LCY), and Southend (SEN). We also serve Eurostar terminals, cruise ports, and train stations across Greater London.

Your driver will meet you in the arrivals hall holding a personalised name board. Full meeting-point details for your specific terminal are confirmed in your booking confirmation email. If you cannot locate your driver, call the number on your confirmation immediately.

Yes. We offer hotel-to-airport and airport-to-hotel transfers across Greater London and beyond. Simply enter your hotel address as the pickup point when booking online, or call us to arrange.

Our fleet includes four tiers: Economy Saloon (Toyota Prius / Ford Mondeo, up to 4 pax, 2 cases, from £25), Standard Estate (Skoda Octavia / VW Passat, up to 4 pax, 3–4 cases, from £32), Executive Saloon (Mercedes E-Class / BMW 5 Series, up to 3 pax, leather interior, from £55), and MPV (Mercedes Vito / VW Caravelle, up to 8 pax, 6–8 cases, from £75). See our Fleet page for full details.

Standard luggage allowances are: Economy — 2 large cases; Estate — 3–4 large cases; Executive — 2–3 cases; MPV — 6–8 cases. If you have oversized items (skis, golf clubs, pushchairs, wheelchairs), please mention this at the time of booking so we can ensure the right vehicle is allocated.

Yes. Child seats and booster seats are available on request at no extra charge. Please specify the child's age and weight when booking so we can provide the correct seat type. Under UK law, children must use an appropriate child restraint until they are 135cm tall or 12 years old.

Yes. P5 Chauffeurs is a fully licensed private hire operator under Transport for London (TfL). All our drivers hold individual TfL private hire driver licences, have passed enhanced DBS (criminal record) checks, and carry valid hire and reward insurance.

P5 Chauffeurs has been providing London airport transfers and chauffeur services for many years. We have built our reputation on reliability, transparency, and consistently high standards of service. Read more on our About Us page.

Yes. P5 Chauffeurs complies fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We never sell your data to third parties. All data is transmitted securely over HTTPS. For full details see our Privacy Policy.