Privacy Policy

1. Who We Are

P5 Chauffeurs is a private hire operator licensed by Transport for London (TfL), providing chauffeur and airport transfer services across Greater London. For the purposes of UK data protection law, we are the data controller of your personal information.

Contact: admin@p5chauffeurs.co.uk · 020 7993 6739

2. What Information We Collect

Information you provide

• Name, email address, and phone number (when booking or making an enquiry)
• Pickup and drop-off addresses
• Flight number and travel details
• Payment information (processed securely by our PCI-DSS-compliant payment partner — we never store full card numbers)
• Communications you send us by email, phone, or contact form

Information we collect automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search query
• Cookie data (see Section 7)

3. How We Use Your Information

We use your personal data to:

• Process and manage your bookings and transfers
• Send booking confirmations, driver details, and journey updates
• Respond to enquiries and provide customer support
• Process payments and issue refunds where applicable
• Comply with TfL licensing obligations and legal requirements
• Improve our website and service quality through analytics
• Send marketing communications where you have opted in

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract performance: to fulfil a booking you have made with us
• Legal obligation: to comply with TfL licensing requirements and applicable law
• Legitimate interests: to operate and improve our business, detect fraud, and maintain security
• Consent: for marketing communications, where you have opted in

5. Sharing Your Information

We share your personal data only in the following circumstances:

• Drivers: assigned driver receives pickup/drop-off details and your first name and contact number
• Dispatch system: ETO Dispatch processes booking data to manage driver assignments and routing
• Payment processors: your card details are handled by PCI-DSS-compliant payment gateways; we never see your full card number
• Legal authorities: where required by law, court order, or regulatory authority

All third-party processors are subject to data processing agreements and are obligated to keep your information secure and confidential.

6. Data Retention

We retain your personal data only for as long as necessary:

• Booking records: 7 years (for accounting and legal compliance)
• Customer communications: 2 years from last interaction
• Website analytics data: 26 months
• Marketing consent records: until you withdraw consent

When your data is no longer required, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies to improve your browsing experience. We use:

• Essential cookies: required for the website and booking system to function correctly
• Analytics cookies: to understand how visitors interact with our site (e.g. Google Analytics)
• Preference cookies: to remember your settings across visits

You can control cookies through your browser settings. By continuing to use our site, you consent to our use of cookies as described above.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data, subject to legal retention requirements
• Right to restriction: ask us to limit how we process your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: withdraw consent for marketing at any time

To exercise any of these rights, please contact us at admin@p5chauffeurs.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted staff access, and regular security reviews.

10. International Transfers

We aim to keep your data within the UK. Where any data is transferred outside the UK, we ensure adequate safeguards are in place as required by UK GDPR, such as standard contractual clauses approved by the ICO.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any revisions. Continued use of our services after a change constitutes acceptance of the revised policy.