The whole point of an airport chauffeur is that you do almost nothing. Here is what that looks like in practice on a P5 booking.

The Day Before You Fly

The evening before travel you receive your chauffeur's name, photograph and the vehicle's make, colour and registration by message. From that point your flight is linked to the booking, so we are tracking it independently of anything you do.

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Arrivals and Meet-and-Greet

For arrivals, meet-and-greet is the feature that changes everything. Your chauffeur parks, walks into the terminal, and waits for you in the arrivals hall holding a name board — inside the building, not at a distant pickup zone. After a long flight you simply walk out of customs and they are there.

Your driver takes your luggage and walks you to the car, which is moments away. There is no taxi queue, no app to open, no working out which level of a multi-storey the pickup is on, and no phone calls. For most first-time users this is the moment the service justifies itself.

If Your Flight Changes

You do not need to do anything if your flight is early, late or diverted. Because we monitor it by flight number, the pickup time simply shifts to match your actual landing. Generous free waiting time is included and measured from the moment you are on the ground, so a normal delay never becomes your problem or your charge.

On the Journey

The vehicle is clean, climate-controlled and stocked with bottled water and phone charging. You can work, take a call or simply rest. The price was fixed when you booked, so the M4 grinding to a halt changes nothing about what you pay — only how long you have to relax in the back.

Frequently Asked Questions

Where will the chauffeur meet me at the airport?

Inside the arrivals hall, holding a name board, after you clear customs and baggage reclaim. You don't need to find a pickup point or call the driver.

What happens if I can't find my driver?

Your booking message includes the driver's direct number and photo. In practice the name board makes them easy to spot, but you can call at any point and they will guide you.

Do I need to tell the driver my flight is delayed?

No. We track the flight automatically and adjust the pickup, so a delayed or early arrival is handled without any action from you.

Written & reviewed by

The P5 Chauffeurs Team

P5 Chauffeurs is a London private hire operator licensed by Transport for London (TfL). Every vehicle is covered by a TfL operator licence and every driver holds an individual TfL private hire driver licence, is DBS checked and fully insured. This guide reflects our day-to-day experience operating fixed-price airport transfers and chauffeur journeys across all six London airports, 24 hours a day.

Rated 5.0 out of 5 by verified travellers on TripAdvisor. Have a question this guide didn't answer? Contact our team or call 020 7993 6739.

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